Privacy Policy

Effective Date: 18/12/2024

Last Updated: 18/12/2024

Welcome to OUY-11, India’s premier fantasy sports platform. We value your trust and are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website (www.OUY-11.in) and our mobile application (hereafter collectively referred to as “OUY-11” or the “Platform”).

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• Mobile Number: When you fill out the lead form on our website to download the app, we collect your 10-digit Indian mobile number to send you an SMS with the app download link.
• Profile Information: When creating an account, we may collect additional details such as your name, date of birth, email address, and gender to enhance your experience.

1.2 Automatically Collected Information

• Device Information: Device model, operating system, IP address, and browser type when you interact with our website or app.
• Usage Data: Actions performed on the platform, such as contests joined, time spent, and transaction history.
• Cookies: We use cookies and similar tracking technologies to enhance website functionality and improve user experience.

1.3 Third-Party Data

• Ad Campaign Data: Aggregated data from Google AdWords campaigns, such as ad clicks or impressions, without collecting personally identifiable information from third-party platforms.
• Analytics Services: Third-party services like Google Analytics monitor website traffic, user behavior, and performance metrics with anonymized information.

2. Explicit Consent

By accessing or using our platform, downloading the OUY-11 app, or submitting your personal information, you explicitly consent to:

• The collection, use, processing, and retention of your information as described in this Privacy Policy.
• The use of third-party tracking tools, such as Google Analytics, for performance monitoring and marketing.
• Receiving SMS or email notifications from us for app-related updates and promotional messages.

If you do not agree to the terms outlined in this policy, we kindly request that you refrain from using the platform.

3. How We Use Your Information

We use the information collected to:

• Provide Services: Send SMS links to download the app and facilitate your use of the platform.
• Personalize Experience: Tailor content, contests, and promotional messages to your preferences.
• Ensure Legal Compliance: Verify that users meet eligibility requirements under Indian law.
• Enhance Security: Detect and prevent fraud or unauthorized access to your account.
• Improve Performance: Analyze website and app usage to optimize features and functionality.
• Marketing: Inform you about new contests, updates, and promotional offers via SMS or email (with your consent).

4. Retention of Information

We retain user data as follows:

• Account-Related Information: Maintained for the duration of your account activity and up to 5 years after account closure to comply with legal and regulatory obligations.
• Marketing Preferences: Retained until you opt out of promotional communications.
• Usage Data: Retained in anonymized or aggregated form for analytics purposes indefinitely.

If you request data deletion, we will delete or anonymize your data unless legally required to retain it.

5. How We Share Your Information

We respect your privacy and do not sell or rent your personal data. However, we may share information under the following circumstances:

5.1 Service Providers

We share data with third-party service providers to perform functions such as SMS delivery, data analytics, and payment processing.

5.2 Legal Obligations

We may disclose your information if required to comply with applicable laws, regulations, or legal processes.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, user data may be transferred to the new entity.

5.4 Consent-Based Sharing

We may share information with third parties when you explicitly consent to such sharing.

6. Data Security

We implement robust technical and organizational measures to protect your personal information, including:

• Encryption: Sensitive data, such as mobile numbers, is encrypted during transmission.
• Access Controls: Limited access to personal information based on roles and responsibilities.
• Regular Audits: Periodic security checks and vulnerability assessments.

While we take all reasonable measures, no system is entirely secure. Users are encouraged to secure their accounts and avoid sharing login credentials.

7. User Rights

As a user, you have the following rights regarding your data:

• Access and Correction: Request access to or correction of your personal information.
• Data Portability: Request a copy of the data you have provided in a machine-readable format.
• Deletion: Request deletion of your account and personal information (subject to legal and operational obligations).
• Opt-Out: Opt-out of receiving promotional communications by following the unsubscribe instructions in our messages.

For any requests, please contact us at [Insert Support Email Address].

8. Cookies and Tracking

We use cookies and similar technologies to:

• Store user preferences.
• Track website activity for analytics and marketing purposes.

You can manage or disable cookies through your browser settings. However, doing so may impact your ability to use certain features.

9. Legal Compliance

OUY-11 complies with all Google Ads policies and ensures transparency and legal adherence.

10. Grievance Officer Information

Name: Ayush Singh
Email: Grievance@ouy-11.in
Address: Accelerator Coworking Space, Ground Floor, MGF Metropolis Mall, Mehrauli-Gurgaon Rd, Gurugram, Haryana 122002, India.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be effective immediately upon posting on this page, and the revised date will be indicated at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: support@ouy-11.in